Contact us
One desk, one inbox, and a written answer for everything that matters. Most questions are resolved the same day they are asked.
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Our office
Ottawa office
45 O'Connor Street, Suite 300, Ottawa, ON K1P 1A4, Canada
Mon to Fri 9:00 to 17:30 ET
Company details on this page are illustrative placeholders pending verified operator data.
Support
Client Support and Compliance answers at [email protected], usually under 5 minutes on live chat, one business hour by email.
Opening an account
Questions about registration, the verification call, or investor profiles are answered before any commitment. The getting started guide covers the full path.
Deposits and withdrawals
Method availability, processing windows, and limits live on the deposit and withdrawal page and the withdrawal policy.
Platform features
Strategy settings, alerts, reports, and the analysis engine are documented under Products and services.
Documents
Terms, privacy, risk disclosure, and the complaint procedure are listed under Documents in the menu.
Complaints
Formal complaints follow a written route with timelines and escalation. Start on the Complaints page.